Billing & usage

Pricing

Lexey is priced in credits.

Free trial: new accounts get 14 days with 10 million credits, with no card needed.

Starter plan: US$19 a month, with 10 million credits and up to 50 knowledge articles. Growth plan: US$49 a month, with 30 million credits and up to 250 knowledge articles.

Auto-reload (optional): extra credits cost US$2 per million, bought automatically when your balance runs low.

Auto-reload is off by default. When you turn it on, you choose two amounts: the balance that starts a top-up, and the balance a top-up brings you back up to. New accounts start at 1 million and 10 million credits, so each top-up is about US$18.

Managing your subscription

Open Settings → Billing (admins only):

• Subscribe — Choose a plan and pay through Stripe Checkout.
• Credit balance — See how many credits you have and what auto-reload will do. Manage auto-reload (or Turn on auto-reload) opens its settings in place: when it tops up and how far. If your balance is already below the amount you choose, saving tops up straight away and the key says how much it will charge.
• Spend limit — See what auto-reload has charged this month, and Adjust limit to cap it. Your plan isn't counted. Under Email notifications, choose up to five amounts; every admin is emailed when monthly spend reaches one of them, with one email for the highest when a single top-up passes several. Admins are also emailed when the limit stops auto-reload while credits remain. When your credits run out and auto-reload is off or the limit is reached, the agent stops answering and the API returns a 402 error.
• Manage — Open the Stripe customer portal to change your plan or payment method and download invoices.
• Payment problems — If a payment fails, Billing says so and the agent stops answering until the payment is updated.
• Delete account — Type your organization's name to confirm. The account is deactivated straight away and its data is permanently deleted after 30 days.

Credit use

Different tasks use different amounts of credits. Simple tasks, such as classification and safety checks, use fewer credits per token than complex ones, such as writing a detailed reply.