When you first sign in, Lexey opens the Manage tab — a chat interface where you interact with the configuration agent. If your account is new, the agent will proactively walk you through initial setup.

The Management Chat is the main way to teach your agent and improve its setup. You can ask it anything — from updating your knowledge base to changing how your agent responds. Tell it what you need, and it will update the way your customer chat behaves.

1. Visit the Lexey homepage and click Get Started.
2. Sign in with your email or Google account.
3. Create an organization — this provisions your Lexey account automatically.

Quick setup from a URL

Have an existing website, FAQ page, or documentation? Share the URL with the configuration agent and it will automatically fetch, analyse, and offer to create knowledge articles from the content. This is the fastest way to populate your knowledge base — the agent does the heavy lifting.

"Import the FAQ from https://mysite.com/faq"

The agent summarises what it found and lets you review before saving anything.

Initial setup

The configuration agent guides you through these steps in conversation:

1. Business context — Describe your business, products/services, and who your customers are.
2. Common queries — Tell the agent what questions customers typically ask.
3. Ideal responses — For each common query, explain how you'd want it answered.
4. Boundaries — Describe what the agent should never do or say, and when it should escalate to a human.
5. Tone and style — Say how the agent should sound (e.g. casual, formal, warm, professional).
6. Branding — Set your agent's display name, brand colour, and the welcome message customers see.

You can complete setup in any order, skip steps, and come back to them later. The configuration agent will remind you of anything left to do.

Time to first working agent

Most users have a fully functional support agent within 15 minutes of first login — even faster if you import from an existing website. Once set up, your agent can:

• Answer customer questions using your knowledge base and business context.
• Follow your tone, style, and branding preferences.
• Escalate to a human when it can't resolve a query or detects frustration.
• Collect customer contact details during conversation.
• Send email notifications and webhooks when conversations are escalated.

You can continue to refine and improve your agent at any time through the Management Chat.