Your customers interact with the support agent via a hosted chat page at a unique, organization-specific URL:

https://lexey.ai/chat/your-company-slug

What customers see

• A branded welcome screen with your configured heading, subheading, and primary colour.
• Real-time streaming responses with a typing indicator.
• Markdown-formatted assistant messages.
• Thumbs-up / thumbs-down feedback buttons on each assistant response.
• A button to clear and start a new conversation.

How the support agent behaves

• Responds conversationally in your configured tone.
• Answers questions using your knowledge articles and business context.
• Follows your business rules and boundaries.
• Escalates to a human when it can't resolve a query, detects frustration, or hits a configured escalation trigger.
• Designed to avoid fabricating information — if it doesn't know something, it will try to say so and offer to escalate.

Conversations

Each conversation supports multiple exchanges between the customer and the support agent. Messages are limited in length to ensure quality responses.