Guides
Guides to answering customer enquiries without a helpdesk
Plain answers to the questions small businesses ask before choosing how to handle customer enquiries. Each guide says when Lexey fits and when something else will suit you better.
No credit card neededDo you service e-bikes? Mine needs a check-up.
Tidewell CyclesAI
We do. The team books service times, so I'll ask them to confirm one. Can I take your name and email?
Ana, ana@example.com.
Tidewell CyclesAI
Thanks, Ana. I've passed your request to the team.
Passed to the team. They'll follow up with you.
Guides
Before you choose a tool
Do you need a helpdesk to answer customer enquiries?
Most small businesses don't need a helpdesk to handle customer enquiries. How to answer questions on your website and get the ones that need a person to your inbox.
Paying per resolution vs a flat monthly price for an AI agent
How per-resolution pricing for AI support agents compares with a flat monthly plan, with an example of how each bill grows as your conversations do.
AI chat vs a contact form on your website
When an AI chat agent beats a contact form for customer enquiries, when a form is enough, and how to use both on your website.
Try Lexey on your own website.
Paste your URL and watch your AI support agent build itself. No credit card needed.