API keys are managed from the API Keys page in the management interface.

Key types

Two key types are available, each with distinct access:

• Customer keys (lxc_) — access customer chat API endpoints only.
• Management keys (lxm_) — access management chat API endpoints only.

Each key type only grants access to its corresponding API — a customer key cannot access management endpoints and vice versa.

Creating keys

1. Navigate to API Keys in the management top bar.
2. Click Create Key.
3. Select the key type (Customer or Management).
4. Optionally add a label/description.
5. Copy the key immediately — it is shown only once and cannot be retrieved again.

The full plaintext key is displayed exactly once at creation. If lost, you must revoke the key and create a new one.

Security

Plaintext keys are never stored — only a cryptographic hash is persisted. The full key is shown exactly once at creation. If a key is lost, revoke it and create a new one.

Managing keys

• View keys — See active keys with masked values (last 4 characters visible), label, and creation date.
• Revoke keys — Soft-delete a key to stop accepting requests. Revoked keys cannot be reactivated.
• Permissions — Admin and Manager roles can create, view, and revoke keys.