Use cases

What Lexey can do for a business without a helpdesk

Lexey answers the questions customers ask on your website, using what your website already says. When someone needs a person, it takes their details and emails the request to you, so a small team can handle enquiries without a helpdesk.

See pricing

No credit card needed

Do you do a deal if we buy 12 bikes for our couriers?

Tidewell CyclesAI

We do quote larger orders, and the team prices each one. Can I take your name and email so they can send it over?

Sam, sam@example.com. We need them by March.

Tidewell CyclesAI

Thanks, Sam. I've passed your request to the team, March date included.

Passed to the team. They'll follow up with you.

Use cases

What it handles for you

Do you do a deal if we buy 12 bikes for our couriers?

Tidewell CyclesAI

We do quote larger orders, and the team prices each one. Can I take your name and email so they can send it over?

Answer enquiries and quote requests after hours

Lexey answers customer questions on your website at any hour and emails quote requests to your inbox with the customer's details. No helpdesk needed.

Will the Coast 3 take a child seat on the back?

Tidewell CyclesAI

Yes. It has rack mounts, and our fitting notes recommend a rack-mounted seat. Would you like the workshop to fit one?

Answer detailed product and service questions

Lexey answers detailed questions about your products and services from your own website and product information, at any hour, and passes on anything it can't answer.

Can I hire an e-bike for the weekend?

Tidewell CyclesAI

You can. Riders need to be 16 or over. How old is the rider, and which days do you need it?

Check eligibility and guide customers through an application

Lexey asks customers your qualifying questions, checks their answers against your rules or your own systems, and sends your team the completed request with their details.

My e-bike won't turn on after charging.

Tidewell CyclesAI

Sorry about that. When it's on the charger, is the light on the battery green?

Triage support enquiries before they reach your team

Lexey answers routine support questions itself, gathers the details for the rest, and emails your team only the issues that need a person, with the full conversation.

Try Lexey on your own website.

Paste your URL and watch your AI support agent build itself. No credit card needed.

Use cases

What Lexey can do for a business without a helpdesk

See pricing

No credit card needed

Do you do a deal if we buy 12 bikes for our couriers?

Tidewell CyclesAI

We do quote larger orders, and the team prices each one. Can I take your name and email so they can send it over?

Sam, sam@example.com. We need them by March.

Tidewell CyclesAI

Thanks, Sam. I've passed your request to the team, March date included.

Passed to the team. They'll follow up with you.

Use cases

What it handles for you

Do you do a deal if we buy 12 bikes for our couriers?

Tidewell CyclesAI

We do quote larger orders, and the team prices each one. Can I take your name and email so they can send it over?

Answer enquiries and quote requests after hours

Lexey answers customer questions on your website at any hour and emails quote requests to your inbox with the customer's details. No helpdesk needed.

Will the Coast 3 take a child seat on the back?

Tidewell CyclesAI

Yes. It has rack mounts, and our fitting notes recommend a rack-mounted seat. Would you like the workshop to fit one?

Answer detailed product and service questions

Lexey answers detailed questions about your products and services from your own website and product information, at any hour, and passes on anything it can't answer.

Can I hire an e-bike for the weekend?

Tidewell CyclesAI

You can. Riders need to be 16 or over. How old is the rider, and which days do you need it?

Check eligibility and guide customers through an application

Lexey asks customers your qualifying questions, checks their answers against your rules or your own systems, and sends your team the completed request with their details.

My e-bike won't turn on after charging.

Tidewell CyclesAI

Sorry about that. When it's on the charger, is the light on the battery green?

Triage support enquiries before they reach your team

Lexey answers routine support questions itself, gathers the details for the rest, and emails your team only the issues that need a person, with the full conversation.

Try Lexey on your own website.

Paste your URL and watch your AI support agent build itself. No credit card needed.