How quickly can I set up a support agent?

Most users have a fully functional agent within 15 minutes of first login. The configuration agent walks you through setup conversationally — no technical knowledge required.

Do I need to write prompts or configure intents?

No. Lexey uses a natural language-first approach. You describe your business, knowledge, and rules in plain English. The system handles the rest.

What languages does Lexey support?

Currently English only. Multi-language support is planned for a future release.

Can multiple people manage the same agent?

Yes. Lexey uses organization-based access via Clerk. Invite team members with different roles:

• Admin — Full access including billing.
• Member — Access to conversations, knowledge base, and preview.

What happens when the agent can't answer a question?

The agent is designed to avoid fabricating information. If it doesn't have the knowledge to answer, it will try to say so and offer to escalate to a human. You can configure escalation triggers and boundaries to control when this happens.

Is there a live handoff to human agents?

Not yet. When the agent escalates, it records the escalation status and can notify your team via email. Full live handoff is planned for a future release.

Can I upload documents to the knowledge base?

Not currently. Knowledge must be provided conversationally or imported from URLs. Document uploads are under consideration for a future release.

How does the agent handle off-topic messages?

The agent handles off-topic and test messages gracefully with varied redirects back to relevant support topics. It won't engage with content outside its configured scope.

Is my data isolated from other organizations?

Yes. All data is fully isolated at the application level. You can only see and manage your own data.

Can I use Lexey with my existing support tools?

Yes, via the REST APIs. The Customer Chat API and Management Chat API allow you to integrate Lexey into your existing workflows, CRM, or helpdesk tools.