Skills are configurable automations and integrations that extend your support agent. Enable and configure them through conversation with the configuration agent — no code or dashboards required.

Available skills

Collect Contact Information — Gives your support agent the ability to collect customer details (name, email, phone, company, order number) during conversation. Collected data is stored on the conversation record. You can also add up to 5 custom fields and require contact info before escalation.

"Enable contact collection for name, email, and phone number"

Send Email on Escalation — Automatically sends an email with the full conversation transcript when a customer conversation is escalated. The email includes the escalation reason, conversation summary, customer identifier, and all messages.

"Set up email escalation to support@mycompany.com"

Send Webhook on Event — POSTs a JSON payload to a configured URL when selected events occur (escalation). The payload includes conversation data, messages, and event details. Supports optional HMAC-SHA256 signature verification for security — provide a shared secret and verify the X-Lexey-Signature header on your server.

"Send a webhook to https://api.myapp.com/lexey-events when conversations are escalated"

Managing skills

Ask the configuration agent to:

• List skills — see all available skills with their current status and configuration.
• Enable a skill — activate it with your settings.
• Disable a skill — turn it off (configuration is preserved for re-enabling).
• Update configuration — change settings on an active skill.

The agent guides you through valid configuration and confirms changes before saving.