Answer enquiries and quote requests after hours
Lexey answers questions on your website at any hour, using what your website already says. When someone wants a quote or needs a person, it takes their details and emails the request to your inbox, so you start the day with everything you need and no helpdesk to run.
No credit card neededHow it handles an enquiry
The same three steps whether it's 2pm or 2am.
Answers from your website
Lexey learns your business from your website and the articles you add, so it answers the everyday questions that would otherwise wait for the morning.
Takes the details you'd ask for
When someone wants a quote or a call back, it asks for what your team needs: name and email, and any of phone, company, order number or your own questions.
Emails the request to you
Each hand-over arrives as an email with a clear subject, the customer's details and the whole conversation, so you can follow up from the inbox you already use.
What it sounds like in your business
Examples of the enquiries small businesses get after hours, and how the agent handles them.
Books in quote visits while you're on the tools.
Answers detailed product questions from your own product pages.
Turns specification questions into qualified quote requests.
Answers booking questions and passes on group enquiries.
What happens when it can't answer
The agent answers only from what you've taught it. When the answer isn't there, it says so rather than guessing and offers to take the customer's details for your team. A separate check reviews each reply afterwards and flags anything your content doesn't back up, so you can see the gap and fill it.
Where it isn't the right fit
Lexey doesn't hand a live chat over to a person mid-conversation; your team follows up by email. If you already run a support team that works tickets in a helpdesk, a tool built around that helpdesk may suit you better.
Common questions
- What details does it collect from customers?
- You choose. It can ask for a name, email, phone number, company or order number, and your own questions, such as an address or the dates a customer needs.
- Where do quote requests go?
- To the email address you set. Each one has a subject like "[Escalation] Wants a quote for 12 fleet bikes — sam@example.com", the customer's details and the full conversation. You can also send hand-overs to other tools with webhooks.
- Do I need a helpdesk or a shared inbox?
- No. Lexey is built for businesses that don't run one. Hand-overs arrive in the email inbox you already use.
- What do I need to set it up?
- Your website address and an email inbox. Lexey reads your site, asks a few questions about how you work and has an agent ready in minutes. You add it to your site with one line of code, or share a link to a hosted chat page.
Try Lexey on your own website.
Paste your URL and watch your AI support agent build itself. No credit card needed.