Answer detailed product and service questions
Lexey answers detailed questions about your products and services using your own website, product pages and the articles you add. When the answer isn't in your content, or a question needs a person, it says so and passes the question to your team with the customer's details.
No credit card neededHow it answers
Specific answers from your own information, and a clear hand-over when that runs out.
Learns your products from your website
Give Lexey a page address and it offers to turn the page into knowledge articles. You can add more by telling Lexey, and change any article later.
Asks before it guesses
When the right answer depends on the customer, it asks the question a good salesperson would, rather than giving a general reply.
Shows you what it couldn't answer
The Diagnostics tab lists the topics customers asked about that your articles didn't cover, so you can ask Lexey to add what's missing.
What it sounds like in your business
Examples of the detailed questions customers ask before they buy, and how the agent handles them.
Explains your options before you visit.
Answers the questions your best staff member would.
Finds the right specification in your product information.
Answers the questions guests ask before they book.
What it answers from
The agent answers only from your knowledge base: articles Lexey creates from your web pages or from what you tell it. Your plan sets how many articles you can have, and one article can cover a single product or a whole range. When a question isn't covered, the agent says so instead of guessing.
Where it isn't the right fit
Lexey reads articles, not a live product feed. If customers need up-to-the-minute stock or prices across a large catalogue, you'll need to connect your own system with the API connector skill, which lets the agent look data up but not change it. It also doesn't hand a live chat over to a person mid-conversation; your team follows up by email.
Common questions
- Can it learn from my product pages?
- Yes. Give Lexey a page address and it offers to create knowledge articles from it. You can also tell Lexey details in conversation and change any article later.
- How much product information can it hold?
- Your plan sets the number of knowledge articles: 50 on Starter and 250 on Growth. An article can cover one product or a whole range.
- Can it check live stock or prices?
- With the API connector skill, your agent can look up live data from your own systems during a conversation, such as stock or availability. It only reads data; it can't change anything.
- What happens when it doesn't know the answer?
- It says so rather than guessing and offers to pass the question to your team. The Diagnostics tab then shows you which topics to add.
Try Lexey on your own website.
Paste your URL and watch your AI support agent build itself. No credit card needed.