Lexey vs Intercom
Intercom is a helpdesk with the Fin AI agent built in, priced per seat plus US$0.99 for each outcome Fin handles, and it suits teams who work a shared inbox. Lexey is for businesses without a support team: a flat monthly price, set up by talking to Lexey, with hand-overs emailed to the inbox you already use.
No credit card neededWhich one fits your business
Choose Lexey if
- You don't run a helpdesk, and don't want to start one to use AI.
- You'd like a flat monthly price rather than a charge for each conversation the AI handles.
- Your customers mostly reach you through your website.
- You want to set up and improve the agent by talking to Lexey.
Choose Intercom if
- You have a support team that works conversations in a shared inbox with tickets.
- You want AI on email and phone as well as chat; Fin answers email, live chat, phone and more.
- You'd rather pay for each outcome than a fixed monthly fee.
Lexey and Intercom compared
| Question | Lexey | Intercom |
|---|---|---|
| What it is | LexeyAn AI agent for your website that hands over to your email inbox | IntercomA helpdesk with a shared inbox and ticketing, with the Fin AI agent built in |
| Do you need a helpdesk? | LexeyNo. Hand-overs arrive by email, or by webhook to another tool | IntercomIntercom is the helpdesk, or Fin connects to the one you already use |
| Pricing | LexeyA flat monthly plan with credits included: Starter US$19 a month, Growth US$49 | IntercomSeats from US$29 a month each, plus US$0.99 per Fin outcome |
| Hand-overs | LexeyIncluded in your plan's credits | IntercomA hand-off Fin completes counts as an outcome |
| To get started | LexeyFree credits to try it, with no card needed | IntercomAt least one full seat |
| Channels | LexeyWebsite chat, a hosted chat page and an API; no email or phone | IntercomFin answers email, live chat, phone and more |
| When a person is needed | LexeyYour team follows up by email; no live takeover in the chat | IntercomFin hands off to agents in their inbox |
Prices checked October 2026intercom.com/pricing
What 300 conversations cost
An example month of 300 customer conversations, with one person on the Intercom side. Intercom charges for each conversation that ends as an outcome; this assumes 200 of the 300 do.
- Starter plan
- US$19
- One seat, at the starting price
- US$29
- 200 Fin outcomes · 200 × US$0.99
- US$198
Starter's credits cover around 300 conversations a month, depending on how long they are; extra credits cost US$2 per million. Intercom's total moves with how many conversations count as outcomes, and its seat price depends on the plan and billing period.
Prices checked October 2026intercom.com/pricing
Where Intercom is the better choice
If people on your team answer customers from a shared inbox with tickets, Intercom gives them that and puts Fin in front of it. Lexey has no team inbox, and it doesn't hand a live chat over to a person mid-conversation; your team follows up by email.
Where Lexey is the better choice
If nobody's job is to watch a support inbox, Lexey answers customers on your website, takes the details your team needs and emails each hand-over, for a fixed monthly price however the conversations end.
Common questions
- Is Lexey an alternative to Intercom?
- For businesses without a support team, yes: it answers customers on your website and emails you the conversations that need a person. If you need a shared inbox, ticketing or phone support, Intercom covers that and Lexey doesn't.
- How does Intercom charge for Fin?
- Intercom charges US$0.99 per outcome, once per conversation: when the customer confirms the issue is resolved, doesn't ask for more help, or Fin completes a workflow, including a hand-off. That's on top of seats, from US$29 a month each.
- Does Lexey charge per conversation?
- No. Each plan includes credits every month, and Starter's cover around 300 conversations. Extra credits cost US$2 per million, and you can set a monthly spend limit.
- Can I use Lexey alongside a helpdesk?
- Yes. Lexey can send each hand-over to your own URL as a webhook, so you can create a ticket in the helpdesk you already use.
Try Lexey on your own website.
Paste your URL and watch your AI support agent build itself. No credit card needed.