Lexey vs Tidio
Tidio is a customer service platform with live chat and ticketing for your team, plus the Lyro AI agent, with Lyro's AI conversations priced on top of the conversations your team handles. Lexey is an AI agent on its own: no team inbox, a flat monthly price, and hand-overs emailed to the inbox you already use.
No credit card neededWhich one fits your business
Choose Lexey if
- Nobody on your team is free to answer live chats.
- You'd like one flat monthly price for the AI, rather than buying a quota of AI conversations.
- Your customers mostly reach you through your website.
- You want to set up and improve the agent by talking to Lexey.
Choose Tidio if
- You want people on your team to chat with customers live, alongside AI.
- You'd like an AI agent you can add to Zendesk, Salesforce or another help desk.
- You'd like to start on a free plan for your team's conversations.
Lexey and Tidio compared
| Question | Lexey | Tidio |
|---|---|---|
| What it is | LexeyAn AI agent for your website that hands over to your email inbox | TidioA customer service platform with live chat and ticketing, plus the Lyro AI agent |
| Do you need a helpdesk? | LexeyNo. Hand-overs arrive by email, or by webhook to another tool | TidioTidio includes live chat and ticketing, or Lyro can be added to the help desk you use |
| Pricing | LexeyA flat monthly plan with credits included: Starter US$19 a month, Growth US$49 | TidioPlans by the conversations your team handles, from US$29 a month for 100; Lyro's AI conversations are priced on top, from US$39 a month for 50 |
| AI conversations | LexeyEvery conversation, within your plan's credits | TidioBought as a monthly quota; 300 a month cost US$210, billed monthly |
| To get started | LexeyFree credits to try it, with no card needed | TidioA free plan, and a 7-day free trial of paid plans |
| Channels | LexeyWebsite chat, a hosted chat page and an API; no email or phone | TidioLive chat and tickets, with Lyro also answering emails |
| When a person is needed | LexeyYour team follows up by email; no live takeover in the chat | TidioYour team takes over in Tidio, which combines AI and human conversations |
Prices checked October 2026tidio.com/pricing
What 300 conversations cost
An example month of 300 customer conversations, all answered by Lyro, on Tidio's free plan, billed monthly. The free plan includes 50 conversations handled by your team.
- Starter plan
- US$19
- Free plan
- US$0
- 300 Lyro AI conversations
- US$210
Starter's credits cover around 300 conversations a month, depending on how long they are; extra credits cost US$2 per million. Billed annually, Tidio's 300 Lyro conversations cost US$175 a month, and more conversations handled by your team need a paid plan, from US$29 a month.
Prices checked October 2026tidio.com/pricing
Where Tidio is the better choice
If you want people on your team to chat with customers live, with AI answering first, Tidio gives you both in one place. Lexey has no team inbox, and it doesn't hand a live chat over to a person mid-conversation; your team follows up by email.
Where Lexey is the better choice
If nobody is free to watch a live chat, Lexey answers on your website, takes the details your team needs and emails each hand-over, for a flat monthly price rather than a quota of AI conversations.
Common questions
- Is Lexey an alternative to Tidio?
- For businesses without anyone free to answer live chat, yes: Lexey answers customers on your website and emails you the conversations that need a person. If you want your team chatting live with customers, Tidio covers that and Lexey doesn't.
- How does Tidio price its AI agent?
- Lyro's AI conversations are bought as a monthly quota, from US$39 a month for 50 billed monthly. On Tidio's calculator, 300 a month cost US$210 billed monthly, or US$175 a month billed annually. Conversations your team handles are priced separately by plan.
- Does Lexey have live chat for my team?
- No. Lexey answers customers itself and emails your team the conversations that need a person, with the customer's details and the whole conversation.
- Can I try both for free?
- Yes. Every new Lexey account gets free credits to try it, with no card needed. Tidio has a free plan, and a 7-day free trial of its paid plans.
Try Lexey on your own website.
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