Lexey vs Chatbase
Chatbase builds AI agents for chat, email and voice, priced by monthly message credits, with a helpdesk for AI and people from its Standard plan. Lexey is an AI agent for your website at a flat monthly price, set up by talking to Lexey, which emails hand-overs to the inbox you already use.
No credit card neededWhich one fits your business
Choose Lexey if
- You'd like one flat monthly price rather than planning around message credits.
- Your customers mostly reach you through your website.
- You'd rather have hand-overs arrive in your email than run a helpdesk.
- You want to set up and improve the agent by talking to Lexey.
Choose Chatbase if
- You want an AI agent on email and voice as well as chat.
- You want AI and your team in one helpdesk, which comes with the Standard plan.
- You're happy to plan around monthly message credits.
Lexey and Chatbase compared
| Question | Lexey | Chatbase |
|---|---|---|
| What it is | LexeyAn AI agent for your website that hands over to your email inbox | ChatbaseAI agents across chat, email and voice, with a helpdesk where AI and people work from the same conversation |
| Do you need a helpdesk? | LexeyNo. Hand-overs arrive by email, or by webhook to another tool | ChatbaseA helpdesk is included from the Standard plan, at US$150 a month |
| Pricing | LexeyA flat monthly plan with credits included: Starter US$19 a month, Growth US$49 | ChatbasePlans by monthly message credits, from US$40 for 700 to US$500 for 15,000, billed monthly |
| What a conversation uses | LexeyCredits, which on Starter cover around 300 conversations a month | ChatbaseMessage credits, whose cost varies by the AI model used |
| To get started | LexeyFree credits to try it, with no card needed | ChatbaseA free plan with 50 message credits a month, and 7-day trials of paid plans |
| Channels | LexeyWebsite chat, a hosted chat page and an API; no email or phone | ChatbaseChat, email and voice, with voice and telephony from the Standard plan |
| When a person is needed | LexeyYour team follows up by email; no live takeover in the chat | ChatbasePeople pick up the conversation in Chatbase's helpdesk, from the Standard plan |
Prices checked October 2026chatbase.co/pricingchatbase.cochatbase.co/docs/user-guides/workspace/usage
What 300 conversations cost
We haven't worked out a Chatbase month, because a message credit's cost varies by the AI model used, so the same 300 conversations can cost different amounts.
A credit's cost varies by the AI model used, so a month of 300 conversations depends on how long they are and which model you choose. Chatbase's plans run from US$40 a month for 700 message credits, and the Standard plan, which adds the helpdesk, is US$150 a month for 4,000, billed monthly.
Prices checked October 2026chatbase.co/pricingchatbase.co/docs/user-guides/workspace/usage
Where Chatbase is the better choice
If you want an AI agent answering email and phone calls too, or AI and your team working in one helpdesk, Chatbase offers both from its Standard plan. Lexey answers on your website and by API, and it doesn't hand a live chat over to a person mid-conversation; your team follows up by email.
Where Lexey is the better choice
If your customers mostly reach you through your website and you'd rather not run a helpdesk, Lexey answers them, takes the details your team needs and emails each hand-over, for a flat monthly price.
Common questions
- Is Lexey an alternative to Chatbase?
- For businesses that want an AI agent on their website without running a helpdesk, yes. If you need the agent on email or phone too, Chatbase covers those and Lexey doesn't.
- How does Chatbase price its AI agents?
- By monthly message credits: Hobby is US$40 for 700, Standard US$150 for 4,000 and Pro US$500 for 15,000, billed monthly, with 20% off yearly plans. A credit's cost varies by the AI model used.
- Which costs less for 300 conversations a month?
- Lexey's Starter plan is US$19 a month, and its credits cover around 300 conversations, depending on length. Chatbase's cost depends on how many credits your conversations use and which model you choose; its plans start at US$40 a month.
- Does Lexey answer email or phone calls?
- No. Lexey answers on your website, on a hosted chat page and through its API, and emails your team the conversations that need a person.
Try Lexey on your own website.
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